Shipping and Returns Policy

Shipping Policy

Processing Time

  • All orders are processed within [X] business days (excluding weekends and holidays) after receiving payment confirmation.
  • If there is a high volume of orders, processing may take longer, and we will notify you via email.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery times vary depending on location and shipping method:
    • Standard Shipping: [X-X] business days
    • Express Shipping: [X-X] business days
    • International Shipping: [X-X] business days

Shipment Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.
  • You can track your order using the provided link.

Shipping Restrictions

  • We currently ship to [list of countries/regions].
  • Some remote areas may experience longer delivery times.
  • International shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

Returns & Refunds Policy

Eligibility for Returns

We accept returns within [X] days of receiving your order, provided that:

  • The item is unused, unworn, and in its original packaging.
  • All tags, labels, and accessories are intact.
  • Proof of purchase is provided.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products
  • Perishable goods (e.g., food, flowers)
  • Gift cards and downloadable software
  • Items marked as “Final Sale”

Return Process

  1. Contact our customer support team at [your email/contact info] with your order number and reason for return.
  2. We will provide return instructions, including the return address.
  3. Ship the item back to us using a trackable shipping service.
  4. Once received and inspected, we will process your refund or exchange within [X] business days.

Refunds

  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item received).
  • If your return is approved, you will receive a refund within [X] days.

Exchanges

  • If you need to exchange an item for a different size or color, please contact us first.
  • Exchanges are subject to stock availability.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos, and we will arrange for a replacement or refund.

Contact Us

For any questions regarding our Shipping and Returns Policy, please reach out to us at:
📧 Email: [your email]
📞 Phone: [your contact number]